Frequently Asked Questions
How long does it take to get an order?
If the item has an "in stock" status when your order is placed, it will be shipped in 2-3 business days. You can expect to receive it within 7-10 days from the date you placed the order. If the item is not in stock and has been advance ordered, the item will be shipped shortly after it is received at our warehouse. Depending on the size of your order, you may receive multiple packages. To view the status and availability of an item, please view the detail page for the item.

How will I know when my order has been shipped?
You will receive a shipping confirmation via e-mail when your order has been shipped from our warehouse. You may also track the status of your order through the "Your Account" feature of the Ordering web site.

How can I expedite an order?
If you need to receive an in stock item sooner than 7-10 days, please call 1-800-942-2677 to make arrangements for expedited shipping.

How will I know if my order has been successfully submitted?
When your order is submitted, the system will display a confirmation screen with your official order number. You will also receive an order confirmation via e-mail.

How can I order an item not available on this site?
If an item is not listed here, then it is not available. All items we have available for ordering or downloading are listed here. If you are looking for additional Martin Luther King Jr. Day of Service items – such as t-shirts, buttons, and banner, they are available for purchase through http://www.nationalservicegear.org/programs/mlk_day.

Can my order be shipped to a P.O. Box?
All items must be shipped to a physical address.

Why do you need my telephone number?
We request a daytime telephone number in case there is a problem with the shipping or delivery of your order. We do not share or sell this information.

Are any of the items available to download for free?
Many of the documents in this store are available to download and/or print for free. If an item is available to download or print, a link, or links, will be included on that item's Product Information screen. Items may be available in PDF, ASCII text, HTML, or Document format, and all formats may be printed or downloaded.

How can I view PDF files?
PDF files must be viewed with an Adobe Acrobat Reader. If you do not have a copy, it can be downloaded for free from the Adobe web site.


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